Information Systems and Services (IS&S) is the collective name of Berea College’s Information Technology Department.

New Features & Announcements

• Helpdesk Appointment System – to better serve the Berea College community, IS&S has implemented an appointment system to help serve the campus more effectively and reduce waiting times for in-person service with our support staff.
• Duo/MFA – What is Multi-factor authentication and why does Berea College require it?
• Sending and Receiving Secure Email – Berea365 includes the ability to send and receive encrypted emails to other Berea email addresses and off-campus accounts.
• MyBerea Employee and Student Photo Directory is Available – IS&S is excited to share that the new MyBerea online photo directory is now live. The new directory is secure within the MyBerea portal and is protected from search engine indexing. Available to students and employees.
• Bereabox – Berea College’s recommended cloud storage solution for file storage, file sharing, and collaboration. Bereabox offers students, faculty, and staff a secure space for storing and accessing files from anywhere with almost any device.
• Berea365 – Berea campus email accounts are hosted on Microsoft’s Office 365 platform.  This allows for email access anywhere an internet connection is available, as well as software such as Word and many other features.

For Students

• Laptop Support
• Wireless Access
• Using Public Printers
• Student Learning Opportunities
• Audio/Visual Equipment Rental
• Graduating Senior Information
  

For Faculty & Staff

• New Employee Information
• Faculty & Staff Laptop Information
• Using Public Printers
• Phone & VoiceMail Information
• E-Mail Access from Mobile Devices
• Wireless Access
• Banner Support
• Classroom Media Support

Currently Scheduled System Maintenance

Please note that no additional notices will be sent for any scheduled routine maintenance windows; however, if any scheduled work exceeds the window, a follow-up notice will be sent by individual groups responsible for the service.  The best option is to check with IS&S Helpdesk if you have any questions or concerns.

Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide. (effective 5/24/2017)

• Server Maintenance: 1:30 to 6:30 AM, Every Monday
• Banner: 1:00 – 3:00 AM, Tuesday – Saturday.
• BDM: 1:00 – 3:00 AM, Tuesday – Saturday.
• Argos: 1:00 – 3:00 AM, Tuesday – Saturday.
• MyBerea portlet functionality: 1:00 – 3:00 AM, Tuesday – Saturday.
• All of the following services: 1:30 to 6:30 AM, Every Thursday:
  • MyBerea Portal
  • Network file shares
  • Server-based applications (Printing, Web Control, etc.)
  • Wired and Wireless network access in all buildings on campus
  • VPN access
  • Telephone service (including time clocks)
  • General Internet access
  • All cloud-based services (Box, OneDrive etc.)
  • Email (Office365)